10 Common Complaints of The Elderly About Home Care

Recently updated on March 28th, 2022 at 12:35 pm

Are you someone who has retired and is planning out the twilight years of their life? Or perhaps you are a concerned loved one looking out for your aged relative? Whatever the case, you are likely looking for ways where the elderly can be taken care of in the best way possible. You may have considered alternatives like a nursing home. Or maybe even private care for the elderly at home but are perhaps not ready for that big a step. This may be because of certain doubts or complaints that you may have heard about them. We understand because, after all, you are only looking out for your loved one. Elderly homecare complaints are common and justified that should be looked upon for better working. In this article, we will look at 10 of the most common complaints by the elderly about homecare. Additionally, we will provide possible solutions regarding them that we tend to implement in your company. 

Common Complaints of The Elderly About Home Care

What does at-home care involve?

At-home care, as the name would suggest, is care that is given to a person in their home. This can range from providing basic needs such as bathing and feeding to more complex ones such as providing medication or managing a person’s finances. Home care workers are typically hired by the hour and will be billed at the end of the month. Additionally, home care workers receive a small hourly wage as well as travel expenses.

What are some obstacles to caring?

There are a few main obstacles that family caregivers face when it comes to providing care. These obstacles can range from being unable to take time off work to care for an elderly relative, to not having the financial stability to provide care. In addition, many family caregivers find themselves struggling with their own health while caring for an elderly loved one, which can be very difficult. If you are struggling to care for an elderly loved one, please don’t hesitate to reach out for help. There are many resources available to both family caregivers and elderly loved ones.

The elderly often have complaints about home care services. In order to provide the best service possible, it is important that caregivers are aware of these complaints so they can address them. In this article, we will discuss the top 10 complaints of the elderly about home care services. Additionally, we will provide possible solutions regarding them that we tend to implement in your company.

1. Ineffective Communication

The elderly who opt for senior home care is generally all retired, which likely means they will have more free time than necessary. Therefore, being consistent in communication with them is key to experiencing the attention they require. This communication disruption can occur further when more than one caregiver is assigned to them. This makes it harder for them to adjust to a caregiver’s communication style. Assigning a primary caregiver who is loving in nature is a good solution for this complaint.

2. Lack of Punctuality

If you are familiar with an older person, you will likely know that many prioritize punctuality. This is a result of their upbringing and the work standards in their generation, which continue to stay with them when they age. This is why many elderly may complain about a home caregiver arriving late, even due to a standard human error. Additionally, most home care services will bill based on the number of hours they provide. If someone is late, this will likely annoy the elderly care receiver. The solution to this is if a caregiver does arrive a few minutes late, they should fulfill those few minutes before they leave to ensure their client is happy.

3. Lack of Attention

Another issue most elderly will have is that their caregivers ignore them. When they see them spending too much time on their phones. This is a common human mistake, and since caregivers are human, they may use their phones longer than usual. This can be for any reason, whether something caught their attention or there’s an emergency. The elderly also come from a generation where phone use was not as extensive today. So they will likely despise when a caregiver uses their phone. Therefore, caregivers should balance their time and minimize phone use only if necessary or if their client allows it.

Lack of Attention

4. Insufficient Training

Another complaint about private care for the elderly that clients will have is that their caregivers lack proper training. This may be anything from not cleaning the dishes properly to not cooking according to their standards. Sometimes, clients are not used to their caregiver’s style, even if the caregiver is trained. However, some amateur companies may not hire correctly and give their jobs to inexperienced people. You will not see this with our company, so be assure that we provide the best training to our caregivers.

5. Language or cultural differences

This is quite a common issue when clients are not used to their caregiver’s style of speech or may not converse in a language like theirs. Additionally, the caregiver may conduct their daily tasks in a way. That may not be the way clients are used to because of their culture. There is quite a simple solution: pair them with a caretaker that satisfies their needs and ensures as little a barrier as possible. We try to provide our clients with the best possible match in a caretaker.

6. Home Care Costs

Another familiar complaint clients may have exceeding costs for their home care. These costs can be for various reasons, such as testing and medicine is need to treat a possible condition. After all, the elderly are more prone to health conditions, which means higher costs. Rest assured, we provide the best healthcare possible and are transparent with any involved costs.

Home Care Costs

7. Fear of Scammers

Unfortunately, we live in a sad reality where scammers and financial predators. Will regularly prey on the elderly as they will not be aware of modern scams or schemes to extort money out of them. This will make them likely on edge whenever dealing with someone, especially someone who will be taking care of them in their own home. They might feel that the caregiver could easily steal their money since they are prone. Rest assured, such a case will never occur with us. As our caregivers go through an extensive interview process to ensure they are safe for you.

8. Fear of Abuse

You may have heard horror stories of incidents occurring in nursing homes with understaffed or unqualified caretakers neglecting and abusing their elderly clients. Similarly, such a case may occur with certain amateur home care services, resulting in complaints from the elderly. Similarly, elders may even fear this abuse occurring as they are weak and vulnerable to caretakers caring for them. Rest assured, such a thing never occurs with us as we train and hire staff that is loving and dedicated to their work.

elder Care Fear

9. Inconvenient Pay Schedule

Like most companies, home care services will have a specific pay schedule where companies will bill clients for the services they have been provided. Typically, this will occur in the middle or end of the month. Specific clients may not find the billing schedule appropriate as it may clash with whatever form of the monetary system they may have. Rest assured, we discuss when payment should be made with our clients and will be willing to change it according to their needs.

10. Canceled Appointments

Caregivers are only human, and they will get sick at times. However, sometimes caregivers may not inform a client they are not coming in. Because they are sick, resulting in a client waiting and being severely disappointed when they don’t come. In such a case, a caregiver must inform the client and their company to arrange a substitute or an appointment rearranged. Rest assured, we always inform our clients if there is such a situation.

What are the signs of a bad caregiver?

There are a few key signs to look out for if you believe that your caregiver is not right for you. If your caregiver is constantly canceling appointments, being unprofessional, or making you feel uncomfortable in any way, it may be time to find a new one. Additionally, if your caregiver is not following through with tasks, such as not bathing you or feeding you, this is a clear sign something is wrong. We hope that you can find the best fit in your home care service given these tips and tricks!

What are three signs of caregiver stress?

There are a few signs to look out for if you believe that your caregiver is feeling stressed. If your caregiver is constantly canceling appointments, being unprofessional, or making you feel uncomfortable in any way, it may be time to find a new one. Additionally, if your caregiver is not following through with tasks, such as not bathing you or feeding you, this is a clear sign something is wrong. Lastly, if your caregiver seems to be constantly on edge, it may be a sign that they are feeling overwhelmed. If you believe any of these signs to be true for your caregiver, please reach out for help! We want to ensure that both you and your caregiver are happy and taken care of!

What can you expect from your caregiver?

As a client, it is important to know what to look out for in terms of caregiver expectations. When interviewing potential caregivers, be sure to ask about the tasks they perform and how often they will be done. Additionally, ask if they have any prior experience as this is a good indicator as to how well they will perform their given tasks. Lastly, ask if they are willing to learn new tasks and what kind of equipment they may need for certain things. Asking these questions will give you an idea of whether or not this caregiver is the right fit for your needs!

In conclusion

Care services for the elderly are a great way to take care of them when they have become old and cannot take care of themselves properly. This allows the elderly to receive care and attention in the comfort of their own home and is preferred over nursing homes. However, there can be some common complaints related to homecare which we have discussed in this article. We hope this has provided you with insight and convinces you that our home care services will keep these to a minimum.

Tanner Gish

Tanner Gish (Certified Dementia Practitioner, CDP®) is president of Loving Homecare, chapter leader of the Foundation for Senior Services, and community educator on topics relating to home care, aging, dementia, and the relationship between adult children and their aging parents. He is also a Gallup certified Strengths Coach, and he loves empowering the Loving Homecare care team to overcome challenges and to build deeper relationships through Strengths-based coaching. He has his master’s degree in New Testament Theology and bachelor’s degree in International Business from Biola University. Tanner and his wife live in Historic Uptown Whittier, California where both love serving their community, escaping to Northern California to visit their families, and traveling to visit friends living and working overseas as much as possible.

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